Frequently Asked Questions
WHY CHOOSE OUR TEAM?
We have a medium-sized team that offers the best of both worlds! We are able to match and pair you up with a "primary walker" who is best suited to your and your pup's needs and who is a consistent and reliable care-giver to your pet on a regular basis, but we also have a large enough team that we can accommodate last minute requests when needed. Our team is tight-knit and in constant communication, so any member of our team can seamlessly fill in for any other member if there is any emergency or reason for coverage. Our dog walkers and pet sitters are thoroughly trained and understand the importance of safety and security for your pup and your home. Our team will provide the individualized and personalized service that is necessary for your furry family member!
ARE WALKS PRIVATE?
We specialize in "small pack" walks! If your dog is dog-friendly and has all of their shots, we will include them in a small group walk. However, we accommodate "private walk" requests for a small additional fee of $3 (15 min walks) / $4 (30min/1hr walks). We do not charge a "private walk" fee for puppies under 12 weeks old or who do not have all their shots yet.
WHAT IS A "SMALL PACK" WALK?
For all pups, socialization is a key part of the day. Many of our dogs have formed close bonds with each other and their owners continue cultivating those bonds outside of our walks with them! Our "small pack" walks include 2, no more than 3, pups at one time to give opportunities for socialization while still providing individualized attention and care.
WHAT DO THE WALKS ENTAIL?
Each walk provides socialization, exercise, and mental stimulation when out and about! We provide "First-class service with a personal touch" because we follow your special requests, individual needs and training techniques during each service. We can accommodate feeding during the visit, when requested, and will always make sure they have fresh water. Walkers send detailed text/picture updates after each walk to keep you in the loop on how they are doing each day!
WHEN DOES THE WALK OFFICIALLY START AND END?
The walk officially begins the minute we step outside of your apartment building! We do not include the time it takes to leash up your dog, put on sweaters or booties, wait for elevator access etc... Our walkers make sure your dog is outside the entire time you have requested.
WILL I HAVE ONE CONSISTENT DOG WALKER?
For regular walks or frequently scheduled sporadic walks there is a "Primary Walker" focus, meaning that your pup has a go-to regular walker that they can create a strong bond with and who is extremely familiar with their individualized needs. Alongside this primary walker focus we function with a team mentality, so that whenever your primary walker is sick or out of town, you can trust our experienced and knowledgeable team to handle your dog's needs!
WHAT IS THE LATEST WE CAN REQUEST A WALK?
We kindly ask that you request a walk 24 hours in advance to ensure walker availability. However, we pride ourselves on our emergency coverage and can usually accommodate last minute requests. In these emergency walk situations your "Primary Walker" may not be available, however, our team has all of your and your pet's information on hand through our Time To Pet Database! There is a small additional "Emergency Walk" fee of $3 for walks scheduled less than 6 hours before the requested walk time.
WHAT DO YOU OFFER FOR PUPPIES WITHOUT ALL THEIR SHOTS?
We specialize in indoor "Puppy Play Time" for those who are not able to go outside and socialize yet! We can also include a quick potty break outside, and then the remaining time spent playing indoors, based on your individual needs. While spending time with your puppy the dog walker provides undivided attention and care while also being able to incorporate pee-pad, crate, or basic "demands" training.
WHAT AREAS DO YOU SERVICE?
For several years the majority of our client base has been in the Financial District, Battery Park City, and Tribeca, but we've recently branched out to other areas! We service all of Manhattan as well as most neighborhoods in Brooklyn.
DO YOUR WALKERS HAVE INSURANCE?
We are fully insured and bonded through Pet Sitters Associates, LLC.
HOW WILL YOU ACCESS MY HOME? DO I NEED TO PROVIDE KEYS?
You can leave a set of keys with your front desk or make a copy of your keys for us to hold onto. We will need permission to enter so please make sure to grant your walker key access by leaving their name or “The Big City Woof” in the building’s system. Keys will always be returned to the front desk after the walk. The keys held in our possession are safely kept in our key box when your Primary Walker does not need them.
WHAT IS A “MEET AND GREET”?
This is a scheduled meeting of roughly 10 to 15 minutes to meet your Primary Walker and introduce them to your pet. Meet and Greets allow you to show your walker the routine and any special requests you may have that they will be implementing during the scheduled service time. You can also show them where to locate the treats, leash, food and bowls, jackets and booties, potty pads, or cleaning supplies.
DO YOU OFFER WEEKEND AND EARLY MORNING/EVENING VISITS?
Yes, we accommodate weekend and early morning/evening visits! We do not charge additional fees for weekend services. There is a +$5 “Before 9am/After 9pm” fee that will be applied for services requested and scheduled before 9am or after 9pm.
IF MY PRIMARY WALK NEEDS A DAY OFF, WILL OUR WALKS STILL GET HANDLED?
Yes, we operate with a team mentality and will make sure your dog is covered by another member on our team. Your cover walker will have access to your Time To Pet profile so please make sure it is updated with everything your walker needs to know before the service begins.
HOW DO I SCHEDULE VISITS?
If you are a new client inquiring about scheduling services you can email us at email@example.com. Once your online account (Time To Pet) is activated you can request services and/or submit any changes through your online portal or email us with any requests/changes to the schedule.
I WOULD LIKE TO SCHEDULE A 2:00PM WALK…WILL MY DOG WALKER ARRIVE EXACTLY AT 2:00PM?
We operate with a 2 hour walk window for pick up. If you request a 2pm walk, we will schedule in a 2 hour time frame, between 1-3pm to allow flexibility for our walkers since schedules change on a daily basis.
*We will operate with a 1 hour walk window for pets who have multiple visits per day or puppies who do not have all of their shots and can not hold their bladder for an extended period of time yet.
DO YOU TAKE DOGS IN YOUR CARE TO DOG RUNS? DO YOU ALLOW THEM TO BE OFF LEASH?
We operate with a “No Dog Park” policy unless we have permission to take your dog to the dog run with a signed waiver. Safety is our number one priority so we do not unleash your dogs at any time unless with your permission while at the dog park.
WILL YOU ADMINISTER MEDICATION?
Yes. When the walker needs to administer medicine, it will be included as part of the scheduled service time without any additional fees applied. For advanced medicine application a +$3 fee will be applied and not included in the scheduled service time to compensate the walker for the additional time spent administering the medicine.
I SCHEDULED A 30 MINUTE VISIT. WILL MY DOG BE OUTSIDE FOR 30 MINUTES?
Yes, our walks begin once we step outside of your apartment building and end when we enter back into the building.
*In severe weather conditions, we advise walkers to take your dog outside for a quick ‘potty break’ and then spend the remaining scheduled service time indoors playing with them in your apartment or hallway.
*If a walker is severely delayed or put behind schedule due to an elevator related issue or when trying to retrieve the key from your building we will advise the walker to shave off a couple minutes of the walk in order to stay on time for the other pups on their schedule that day. You will be notified of any changes!
For any other questions please email firstname.lastname@example.org!