Frequently Asked Questions

WHY CHOOSE OUR TEAM?

We have a medium-sized team that offers the best of both worlds! We are able to match and pair you up with a "primary walker" who is best suited to your and your pup's needs and who is a consistent and reliable care-giver to your pet on a regular basis, but we also have a large enough team that we can accommodate last minute requests when needed. Our team is tight-knit and in constant communication, so any member of our team can seamlessly fill in for any other member if there is any emergency or reason for coverage. Our dog walkers and pet sitters are thoroughly trained and understand the importance of safety and security for your pup and your home. Our team will provide the individualized and personalized service that is necessary for your furry family member!

ARE WALKS PRIVATE? 

We specialize in "small pack" walks! If your dog is dog-friendly and has all of their shots, we will include them in a small group walk. However, we accommodate "private walk" requests for a small additional fee of $3 (15 min walks) / $4 (30min/1hr walks). We do not charge a "private walk" fee for puppies under 12 weeks old or who do not have all their shots yet. 

WHAT IS A "SMALL PACK" WALK?

For all pups, socialization is a key part of the day. Many of our dogs have formed close bonds with each other and their owners continue cultivating those bonds outside of our walks with them! Our "small pack" walks include 2, no more than 3, pups at one time to give opportunities for socialization while still providing individualized attention and care. 

WHAT DO THE WALKS ENTAIL?

Each walk provides socialization, exercise, and mental stimulation when out and about!  We provide "First-class service with a personal touch" because we follow your special requests, individual needs and training techniques during each service. We can accommodate feeding during the visit, when requested, and will always make sure they have fresh water. Walkers send detailed text/picture updates after each walk to keep you in the loop on how they are doing each day! 

WHEN DOES THE WALK OFFICIALLY START AND END?

The walk officially begins the minute we step outside of your apartment building! We do not include the time it takes to leash up your dog, put on sweaters or booties, wait for elevator access etc... Our walkers make sure your dog is outside the entire time you have requested. 

WILL I HAVE ONE CONSISTENT DOG WALKER?

For regular walks or frequently scheduled sporadic walks there is a "Primary Walker" focus, meaning that your pup has a go-to regular walker that they can create a strong bond with and who is extremely familiar with their individualized needs. Alongside this primary walker focus we function with a team mentality, so that whenever your primary walker is sick or out of town, you can trust our experienced and knowledgeable team to handle your dog's needs! 

WHAT IS THE LATEST WE CAN REQUEST A WALK?

We kindly ask that you request a walk 24 hours in advance to ensure walker availability. However, we pride ourselves on our emergency coverage and can usually accommodate last minute requests. In these emergency walk situations your "Primary Walker" may not be available, however, our team has all of your and your pet's information on hand through our Time To Pet Database! There is a small additional "Emergency Walk" fee of $3 for walks scheduled less than 6 hours before the requested walk time. 

WHAT DO YOU OFFER FOR PUPPIES WITHOUT ALL THEIR SHOTS?

We specialize in indoor "Puppy Play Time" for those who are not able to go outside and socialize yet! We can also include a quick potty break outside, and then the remaining time spent playing indoors, based on your individual needs. While spending time with your puppy the dog walker provides undivided attention and care while also being able to incorporate pee-pad, crate, or basic "demands" training. 

WHAT AREAS DO YOU SERVICE?

For several years the majority of our client base has been in the Financial District, Battery Park City, and Tribeca, but we've recently branched out to other areas! We service all of Manhattan as well as most neighborhoods in Brooklyn.

 

For any other questions please email info@thebigcitywoofwalker.com!

 

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